Skip to main content

Updated Sep 29, 2026

Open in ClaudeOpen in ChatGPT

Pylon

The Pylon connection imports customer support issues from Pylon into FunnelStory for support ticket views and account-level context.

What FunnelStory uses it for​

  • Issues — Pylon issues sync per built-in support-ticket behavior.

Before you connect​

  • Create a Pylon API token with access to the issues you want synced (https://api.usepylon.com).

Add the connection in FunnelStory​

  1. Open Configuration → Connections → Add connection, then choose Pylon.

  2. Complete the fields in the connection form:

Pylon connection form

FieldDescription
Connection nameDisplay name.
api_tokenPylon bearer token.
  1. Click Validate, then Add Connection.

After you connect​

Once you’ve added the Pylon data connection, a Support Ticket Model will be automatically created for you.

Last updated on