Action Cards

Action Cards are AI-generated task recommendations that tell a CSM exactly what to do next for an account, why it matters, and how to do it — including pre-drafted email and Slack outreach. They appear on individual account pages and in the Focus Areas Actions tab.

How Action Cards Are Created

Action Cards are created by AI Agents — automated workflow agents that run on a schedule or in response to signals. Each agent has access to a create_task tool. When the agent determines that a task is warranted for an account, it calls that tool with a title, a Markdown description, and an optional due date. The platform saves the task and marks it as agent-created (created_by.type = "agent").

The agent's description becomes the structured body of the card. It encodes the signal that triggered the recommendation, the reasoning behind it, next steps, and any pre-drafted outreach (email subject/body or Slack message). FunnelStory parses this content and renders each section in the card UI.

Only tasks created by agents appear as Action Cards. Tasks created manually by users appear in the standard Tasks view, not as Action Cards.

Two paths create Action Cards without you writing an agent yourself:

• The Investigation and Triage chat, inline on a needle mover's detail view, can call create_task directly from the conversation — ask it to look into the situation and the card appears in the chat as it's built, outreach draft included.
• Needle Mover autosuggest runs on a schedule with no agent configuration required — see Autosuggested action cards to turn it on.

Reading an Action Card

Each card contains the following sections:

Section	What it shows
Title	The recommended action — concise, actionable
Status badge	Current state: Awaiting Action, In Progress, Completed, Expired, Canceled, or Closed
Signal	The trigger: a Needle Mover, support conversation, or note. Linked to the source when available.
Why	The agent's reasoning — a short summary of why this action is recommended now
Next Steps	One or more numbered steps the CSM should take
Account badge	The account this action belongs to
Impact badge	Priority level of the action (when set by the agent)
Created timestamp	When the card was generated, and by whom — an agent's name for automated cards, or a person's name when created through the Investigation and Triage chat

When Action Cards are shown on an individual account page, a Last Contacts panel appears alongside the card list, showing recent contact activity for that account.

Taking Action

Each card offers two ways to act directly from the UI:

• Email Draft — Opens a compose panel with editable To, Cc, Bcc, Subject, and Message fields, pre-filled by the agent. Clicking the button marks the task as In Progress. From here you can:

  • Send Email — sends right away through FunnelStory's own mailer, with Reply-To set to your address so replies land in your inbox. There's no confirmation step — a toast confirms "Email sent".
  • Compose in email client — opens the same draft in your own mail client instead of sending from FunnelStory.
  • Copy email draft — copies the draft to your clipboard.

  Once sent, the draft locks: the button is replaced with a Sent label showing when it went out, and the send is recorded as an entry on the needle mover's activity timeline, including Opens and Clicks badges as the recipient engages with it (no bounce tracking yet).

• Slack Message — Opens a read-only panel with the drafted message and a Copy Message button. Sending to Slack from FunnelStory isn't offered yet — copy the message and paste it into Slack yourself. Copying marks the task as In Progress.

Not every card will have both options — the agent includes only the outreach types it determined were appropriate. Recipients must be a known CRM contact, a workspace member, or share the account's email domain — FunnelStory validates this before sending.

At the bottom of each card:

• Mark as Done — Moves the task to Completed status.
• Mark as Not Done — Reverts a Completed task back to Awaiting Action.

Status Lifecycle

Awaiting Action  →  In Progress  →  Completed
                                  ↘  Expired  (if the task passes its due date unactioned)

Tasks can also be Canceled or Closed when dismissed without completing the action.

Where Action Cards Appear

On an account page — The Actions tab on any account's detail view shows cards assigned to that account. A header line shows the total count (for example, "You have 5 actions to review"). An Actions Needed toggle (on by default) filters the list to open tasks only (Awaiting Action and In Progress). Turn it off to see completed and expired cards as well.

In Focus Areas — The Actions tab in Focus Areas aggregates cards across all accounts in the current focus mode. It shows the same card format with an additional Last Contact badge, and the header shows counts across the entire account set.

Related

• Focus Areas — the Actions tab that aggregates cards across your book of business.
• Needle Movers — signals that often trigger Action Card generation.
• AI Agents — how agent workflows are configured and scheduled.